Complete Plumbing and Heating Inspections

During the service call our tech will ask permission to perform a complete plumbing or heating system inspection… This is a service that we offer to all of our customers. It is normally charged at $179.00 but is offered for free with any other paid service. This service gives you a professional opinion as to the condition of your systems and a “heads up” as to what may need to get addressed in the near future. Unexpected plumbing problems can be avoided with regular maintenance and inspections. Most of our customers are appreciative of this information. Remember, this is a service that you are entitled to just for being a South West Pluming customer. “Why wouldn’t you take advantage of this?” This report also can come in handy for insurance claims.

Hard-working and Efficient Plumbers

Now we get to work…. We welcome you to watch our top flight techs do their magic. While some customers prefer to go about their business, some are intent on learning all that they can about their plumbing or heating system. We will always answer you question and explain what we are doing as we do it. We understand that this is your home and that we are guests. We will always treat you with the respect that you deserve.

We Get Your Approval Before we Begin

Once the best course of action has been determined, our technician will ask you to sign an “authorization to proceed” statement… This assures both of us that we have an agreement and that we both understand what work is going to be done. On larger jobs, we may ask for a down payment to cover the expense that we incur on your behalf. This may include expensive special order material, rental equipment or city permits. This will always be noted on your invoice so there is no confusion as to what you are paying for.

Up-Front Options and Pricing

Once the diagnosis is complete, our service tech will explain the steps necessary to correct the issues presented, all of the options available to you, and the up-front cost……. We want you to be able to make an informed decision about the plumbing or heating work. Usually this means we will present an option to repair (if possible), an option to replace, and sometimes an option to upgrade. This is the time to ask questions, don’t be afraid or embarrassed if you don’t know how something works. That is why we are there. It takes years of training become a licensed plumber, and many more years to gain the field experience necessary to become a South West Plumber.

We will gladly answer any question that you may have. And… If the tech at your home doesn’t know the answer you’re looking for, we have over 600 years combined experience just a phone call away. All of our technicians are on the same team which means you have access to a vast array of experience. This is just one of the many benefits of choosing South West Plumbing

A Full Diagnosis

Your tech will then perform a cursory examination of the problem… This may include asking the necessary questions to help identify the best way to address the issue. Occasionally it is necessary to disassemble and appliance or fixture to fully diagnose the problem. In this case the tech will let you know about or minimal diagnostic charge. This diagnostic charge, while not always necessary, will allow the tech the time to fully explore your unique situation. Keep in mind that this charge is always applied toward any repair costs should you choose to proceed with the work proposed.

Plumbing Technicians out to you–Fast!

We work fast in getting our fully uniformed technicians to your home or business… It is important that you know you are dealing with an official representative of our company, so our techs will offer you their business card at “Hello”. Rest assured that we perform rigorous background checks and invest time and money in each service professional that represents our company. You know that you are getting the best there is when you call South West.

With your approval, the service tech will proceed to the area of your home that needs attention. He will be sure to protect your floors and furnishings with shoe covers and red carpets. This is all part of the extraordinary service that you are entitled to just for calling

Efficient Professional Dispatchers

Before the technician arrives, our professional dispatchers will contact you … They will call to verify the time of your appointment and ask the right questions to help clarify the nature of the service call. This is important because no 2 customers and no 2 problems are the same. We don’t believe in “one size fits all”. We want to get the right tech to your job to solve your problem today! Once confirmed, our dispatcher will send one of our highly trained techs to your door. We never charge for this service. We are happy to be available to you and want you to be comfortable knowing that we will check out the problem on our dime and only charge for the work that we perform at your request.